My iPhone Contacts Just Disappeared

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Imagine picking up your iPhone to make a call. Imagine the phone icon. Imagine the list of names that comes into view. Imagine how you would feel if a message popped up that said NO CONTACTS. That happened to me. I did not know what that meant. I looked at it and wondered where all the contact names were hiding. I knew there must be a mistake. My body turned cold as if I had been drenched with ice water. It was a horrible feeling. Then reason took over my brain.

We have several older, no longer used phones. I decided to turn them in. In most cases, I had to remove each phone contact manually. It was not an easy task. Phone contacts are not easy to delete in mass – or so I thought. Therefore, my iPhone contact could not have just disappeared. I called my daughter-in-law. She is a long time iPhone user. She had never heard of such a thing. She suggested I call my service provider.

I called my provider, Verizon Wireless. Alas, they could not restore my contacts, but they did restore a version from my last Android phone. Something got lost in translation. I went from 200+ contacts to 50.

Trevor, the very nice man at Verizon, explained to me the importance of having an iContact app that backs up my contacts. He said this can also be done through iTunes.

This whole incident is very embarrassing. I back up my computers regularly. Why did I not think to back up my contacts, where I put valuable information that I use daily. This is a painful lesson. In case you are like me and have not backed up your contacts, I urge you to do so.

This morning, more contacts returned, but information is missing. Life goes on and I have learned another valuable lesson.

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  1. says

    Oh dear! This has happened to me before on an OS update. My phone freaked out during the download process and who knows what happened. For me, though, I (somewhat frequently) sync my iPhone with my iTunes so I had a majority of my info. It’s experiences like this that continue my love/hate relationship with technology. I hope you get everything squared away soon.

    • dianebrogan says

      Thank you for commenting. It is nice to know that I am not the only person on the planet who has suffered this horrible experience.  I assure you, I will be doing a weekly backup from now on :)

        • dianebrogan says

          Thank you for the info. I learned that after I lost my contacts. I am surprised how much info I add to my contacts. I don’t want to repeat the experience. We are so fortunate to have iCloud. Thank you.

  2. no iphones 4 me....anymore says

    Just happened to me 20 min ago! I already thought my Iphone 4 was junk, but now I really want to get rid of it. Really, I don’t see why people love the Iphone. I’ve had this one for almost 2 years and it seemed unremarkable from the beginning. Trying an android phone next!!

    • Sam says

      Mine happened last night — ugh! My last sync’d backup was June. I’m sure that I’ll figure out what’s missing when I really NEED it.

  3. Hans says

    Same shit happened to me (Twice). No updates, no new programs installed. First time all contact was deleted(?) and now around 95% of my contact was deleted when I should take a call. Thanks for my old Android phone. Now I’m back to old time and have my contact on paper, do not trust Ihpone at all. Never had such problems with symbian or android phones. So lesson learned, back to Android.

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