Broken Promises

 

Cindy and Jet Briggs

We stayed at Comfort Inns as we traveled across America. As Miss Dazey pointed out, if you stay at the same chain, you get to sleep in the same type of bed and usually have a consistent night’s sleep. That proved true for us. The amenities are also the same.

One day we stayed at a Quality Inn in Albuquerque, New Mexico, which is part of the Choice Hotel family, but it is not a Comfort Inn. It looked the same and had the same promises, but did not deliver.

Comfort Inns have a free breakfast that have been consistently good. At the Quality Inn there was no hot breakfast prepared.

When we got there people were milling around. Most all of the packaged muffins and cereal was gone and there were no servers to supply hot food. People were unsure of what they were supposed to do. The orange juice machine spit out juice unbidden and made a mess. One take charge lady found some bread and bagels in the next room and brought the trophies to the toaster.

Finally some hotel attendant came and turned off the juice machine, but no announcement about breakfast was made. He then disappeared.

As we milled around, we met Jet and Cindy Briggs from Farmington, NM. They were just passing through Albuquerque after having buried his father. They are very nice people. We chatted and they wished us well in Las Vegas.

Steve had already decided we should go in search of a Golden Corral Buffet so missing the Comfort Inn FREE breakfast was no big deal. BUT what about the other folks.

Jet and Cindy Briggs were grieving. There were parents with little children in tow. There were people from all walks of life. They were all hungry. They all expected to have breakfast. They all had a been promised something and that promise had been broken.

Funny how the FREE breakfast didn’t seem like a big deal to me until I saw all the hungry people.

Do you consider a FREE breakfast a promise?

Mom Pop Pow – Where You Can Do It If You Try

 

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  • http://raulcolon.net/ Raul Colon

    One of the biggest issues with chains s is that employees and management forget they should mirror many things and over time if not monitored they start doing their own thing.

    The worst part is that this issue is about taking care of those staying with you. If they set up a breakfast and something went wrong they should have found a substitute for the breakfast.

    Good luck on the rest of your travels!

    • dianebrogan

      Free breakfast is such an easy meal to supply. Some fruit, with toast, bagels, donuts, or muffins with coffee could be breakfast. It doesn’t have to be a lot. It is when people are ignored or forgotten that there is a problem.
      We highly recommend Comfort Inns for the great quality and excellent free breakfasts they have supplied us across the country.
      It must be noted here that the Quality Inn noted in this post is a sister Inn and not a Comfort Inn. I don’t know if that makes a difference. I just hope they are more kind in the future.
      Thank you for your support my friend.

  • http://troolsocial.com Elaine Lindsay

    This is just one of the small amenities that some companies have let fall by the wayside.. Customer Service Excellence IS #1 Those that do not follow that maxim are going to find themselves lacking customers as more and more we are realizing we do NOT have to take the poor quality service. We have ‘Choice’ and Social which gives us the ability to reach out and let others know we had a bad or a good experience and why.. to the world.

    • dianebrogan

      This morning we had an outstanding breakfast at the Comfort Inn in Flagstaff, AZ. What made it excellent was the fact that it was there, hot and plentiful. Everything was waiting for us and the others who attended. All the participants were friendly strangers connected by breakfast. Good food and smiles made a perfect start for the day.

  • Kim McTighe

    Diane, you may want to give them feedback directly about the specific issues you had during your stay, so they can hopefully correct the problem.

    • dianebrogan

      I didn’t have any specific issues. I just felt really sorry for Mother’s with children. I also felt sorry for people who looked hungry and confused about why there wasn’t any breakfast.
      I personally didn’t have a problem. I just went to a restaurant for breakfast. The broken promise thought bothered me for 24 hours. Then I decided to voice my concern for others.
      Thanks for your thoughts KIm. Maybe I will contact the good folks at Quality Inn and let them know broken promises do make a difference.